![]() ![]() The strategically located e-commerce operations allow the Richfield-based retailer to reach an additional 50 million customers, who can place orders as late as 8 p.m. One in Chicago is expected to open in June. A second opened in February near the Newark Airport in New Jersey, serving New Jersey, New York City and Philadelphia. The e-commerce facility in Los Angeles was the first to go online. In September 2017, it announced a multiyear plan to investors to add new small-footprint fulfillment centers in dense markets. With the dedicated e-commerce center, along with its 1,000 stores and traditional distribution centers, Best Buy figures that 77% of its customers live in a ZIP code where it can now provide next-day delivery on thousands of items.Ī Best Buy worker at the Compton, Calif., facility receives merchandise that has been picked by robots, and loads them into bins to be packaged shipped out to customers within a few hours.īest Buy has been working toward a goal of next-day delivery for years. Walmart followed suit, aiming to make it available to most markets by the end of this year. “How do we get closer to customers and fulfill orders faster.”Īmazon made headlines in April when it said it would spend $800 million in the second quarter to make one-day shipping the default of its Prime members. “That’s the name of the game,” said Rob Bass, Best Buy’s chief supply-chain officer. Located in one corner of an existing appliance warehouse, the automated system is designed specifically to handle the retailer’s skyrocketing digital sales - and customers’ need for speedy delivery. “They never get tired and they never get sick,” said Rhett Briggs, general manager of a new Best Buy fulfillment center that opened in the Los Angeles suburb of Compton, Calif., in November. ![]() Box-shaped robots scoot across a grid high above the warehouse floor, moving up and down as they pluck items from among 30,000 bins filled with Best Buy’s bestselling orders. ![]() LOS ANGELES – The scene looks almost like a giant 3-D chessboard. ![]()
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